Refund Policy

Online checkout is not open yet. Until it opens, Pro is sold by invoice: email support@runsodin.com. The terms below apply to orders placed through online checkout.

Last updated: November 2026

Try before you buy

O.D.I.N. Pro starts with a free 14-day trial that runs on your own server without a card, so you can check that it works for you before you pay.

Who sells it

Paid licenses are sold by Paddle, our merchant of record and reseller. The Paddle company named at checkout and on your receipt is the seller of record and issues all refunds under Paddle's Buyer Refund Policy.

In general

Payments are non-refundable and non-exchangeable, except where the law gives you a right to a refund or Paddle decides to refund you. Your statutory rights are not affected.

Your statutory rights

If you buy as a consumer in the EU, EEA, Switzerland or the United Kingdom, you can withdraw from a subscription within 14 days of your first payment and receive a full refund, unless you asked for the service to start and agreed that the right ends once you start using it. For annual subscriptions in the United Kingdom, a new 14-day withdrawal period starts when the subscription renews automatically. Other countries give consumers their own rights, from 5 to 14 days. Paddle's Buyer Refund Policy lists them. These withdrawal rights are for consumers. If you buy for a business, they may not apply.

Other refunds

Paddle may refund a payment at its discretion if you ask within 14 days of it. A request does not guarantee a refund.

How to ask for a refund

Use the support link in your Paddle receipt or on your account billing page, or go to paddle.net and choose Request refund. EU consumers can use the withdrawal option in the customer portal. If you are not sure whether you are eligible, or something is not working, email support@runsodin.com and we will help.

After a refund

When a payment is refunded, the license for that period ends. Nothing in your O.D.I.N. installation is deleted.

Cancelling

Cancelling stops the next renewal, and your license works to the end of the period you have paid for. See Manage your subscription. Cancelling is not a refund.

Disputes

Please contact us or Paddle before filing a chargeback or bank dispute, so we can fix the problem quickly.

JLLS Holdings LLC d/b/a SubLab 3DP, 11519 Kingston Pike, Unit #2305, Farragut, TN 37934. support@runsodin.com